How do I schedule a video call appointment?
When creating a new appointment, you can select the in-house video call as the appointment type. This works the same way as selecting Google Meet or Zoom — but instead of generating an external link, the call will happen directly inside Nutrium.
Go to your Calendar and click to schedule a new appointment.
In the Schedule new appointment dialog, select the client and fill in the consultation details.
In the Video call section on the right, open the dropdown and choose Nutrium Video Call.
Below the dropdown, you'll see the message: "Generates after saving appointment" — this means the video call link is created automatically when you save the appointment. You don't need to copy or share any link manually.
You can also choose to sync the appointment with Google Calendar using the checkbox at the bottom of the dialog. When you're done, click Save and close.
The in-house video call option coexists with Google Meet, Zoom, and other services. You can still use external platforms whenever you prefer — check [here](LINK_TO: How to integrate video calls with Nutrium online consultations) for details on how to use external video call integrations.
How do I start the call?
On the day of the appointment, your Homepage will display the upcoming video call appointment in the Next appointment section. You'll see the client's name, photo, date and time, and a Start appointment button.
Click Start appointment to enter the pre-call screen.
What do I see before the call?
On the pre-call screen, you'll see the appointment details at the bottom — the client's name and when the appointment starts (e.g., "Starts in 2 minutes" or "Starts Today at 1pm").
Above that, you'll find a section called Tips before the appointment with helpful reminders:
At the bottom of the screen, you'll find the Join the video call button. This button is only active 10 minutes before the scheduled appointment time. Before that window, the button is disabled and you'll see the scheduled date and time displayed instead, so you know when to come back.
Once the 10-minute window starts, the button becomes active and you can click Join the video call to enter the call.
What happens while I wait for the client?
After clicking Join the video call, if your client hasn't connected yet, you'll see a message: "Waiting for [client name] to enter" along with the rotating tips.
Once your client connects, the video call starts automatically — no additional action is needed from your side.
If your client hasn't joined after 5 minutes, the waiting message will update with additional context. After 15 minutes without the client joining, the videocall is automatically stopped. In that case, if the appointment does not happen, you will need to click the Cancel button to cancel the appointment.
What can I do during the call?
Once both you and your client are connected, the video call begins. You'll see your client's video in the main area of the screen, and your own video in a smaller preview.
At the bottom of the screen, you'll find the call controls:
Camera — turn your camera on or off. When the camera is off, your client will see a placeholder image instead of your video.
Share — share your screen with your client (more details below).
Chat — open the in-call chat to exchange text messages (more details below).
Leave — leave the video call. A confirmation dialog will appear to make sure you don't accidentally end the call. If you leave and your client is still in the call, they'll see a notification that you've left.
How does screen sharing work?
Screen sharing allows you to show your screen to your client during the call. This is particularly useful for walking them through their meal plan, reviewing progress reports, showing food databases, or demonstrating how to use a feature in the Nutrium app.
Click Share in the control bar.
Your operating system's screen picker will appear, where you can choose to share your entire screen or a specific window. For example, you can share just the Nutrium tab to show the client their profile, or share a different window with a document or presentation.
Select what you want to share and confirm.
While sharing, you'll see a clear "You are sharing your screen" indicator and a Stop sharing button, so you always know when your screen is being broadcast.
Click Stop sharing to end the screen share and return to the normal video call view.
Both you and your client can share screens at the same time. If that happens, each participant always sees the other's shared screen as the primary view. For example, if your client starts sharing while you're already sharing, you'll continue to see their shared screen as the main content — not your own. Your own shared screen will appear as a small indicator, so you know it's still active.
When only one participant is sharing, the shared screen automatically becomes the primary view for the other person. When nobody is sharing, the call returns to the default video layout.
How does the in-call chat work?
The in-call chat allows you to exchange text messages with your client during the appointment. Click Chat in the control bar to open the chat panel.
Type your message and send it. The message will appear immediately for your client.
If the chat panel is closed and your client sends a message, a notification dot will appear on the Chat button to make sure you don't miss it. Once you open the chat panel, the notification is cleared.
Note: Chat messages are temporary and only available during the active call session. Once the call ends, all messages are deleted and are not accessible or stored anywhere. If you need to keep any information from the chat, save it before the call ends. To communicate with your client outside of the call, use the regular Nutrium messaging feature.
What happens if the client doesn't join?
If your client hasn't joined after the call starts:
You'll see a "Waiting for [client name] to enter" message while the tips continue to rotate.
After 5 minutes, a new message will appear providing additional context.
After 15 minutes without the client joining, the videocall is automatically stopped.
What happens after the call?
When the call ends, a feedback modal will appear asking: "How was the quality of the video call?" You can rate the call quality as good or bad, and optionally leave a comment in the text field. Click Send feedback to submit. This feedback helps us monitor and improve the video call experience — it only takes a few seconds.
The feedback form appears when you finish the appointment.
FAQS
What happens if I lose connection?
If you or your client loses connection, Nutrium will automatically attempt to reconnect. If the automatic reconnection fails, a Try again button will appear, redirecting you to the pre-call screen so you can rejoin.
What happens if the appointment is canceled?
If the appointment is cancelled while you're in the call or waiting, you'll see a message: "This appointment has been cancelled." The session ends immediately.
Does this replace Google Meet and Zoom?
No. The Nutrium Video Call is an additional option that coexists with Google Meet, Zoom, and other services. You can still use any external platform when scheduling an appointment. However, the in-house option provides a more seamless experience for clients, since they don't need to install or sign in to any external app.
Do I need to share a link with my client?
When you schedule an appointment with Nutrium Video Call, the link is generated automatically after you save the appointment. Your client will see the video call option directly in their Nutrium app or through the web link. If the client does not have access to the app, you must send them the link, otherwise, they will not be able to access the video call.
Does the client need to have the app to access the video call?
No, the client does not need to have the app installed, however, they do need to have a login to access the videocall. That login must be shared with the client before the appointment, along with the video call link.
Can I access the client's profile during the call?
Yes. You can navigate away from the call tab to check the client's profile, meal plans, progress data, or any other part of Nutrium.
What if I need to reschedule?
If you need to move an already scheduled video call appointment, simply access your Calendar and edit the appointment details. You can change the date, time, or switch to a different video call option.
Is the call secure?
Yes. All in-house video calls are end-to-end encrypted and comply with HIPAA and GDPR regulations. No recordings are made and no audio or video is stored.
Can I record the call?
No. Call recording is not available in this version. Appointments shouldn't be recorded without prior consent.