How do I join a video call with my nutrition professional through Nutrium videocalls?

On the day of your appointment, a video call card will appear in the Next appointment section of your homescreen. This card shows your nutrition professional's photo, the date and time of the appointment and a button to confirm the appointment.

After confirming the appointment, at the bottom of the card, you'll see a Start video call button.

After tapping Start video call, you'll be taken to the pre-call screen. At the top, you'll see the name of your nutrition professional and when the appointment starts — for example, "Starts in 2 minutes" or "Starts Today at 1pm".

At the bottom of the screen, you'll find the Join the video call button. This button is only active 10 minutes before the scheduled appointment time. If you access the screen earlier, the button will be disabled and you'll see a message: "Available 10 minutes before the appointment time", along with the scheduled date and time so you know when to come back.

Once the 10-minute window starts, the button becomes active and you can tap Join the video call to enter the call.

Through the app, on the pre-call screen, you'll see a "Copy link to join in browser" option at the bottom. Tap it to copy the link, then open it in a web browser on any device.

If you do not have app access, you can ask your professional for the link or check if you have a calendar event with the link associated. Once you have the link, you can access the appointment through your browser.

You can also receive this link from your nutrition professional. Once you open the link:

The same rules apply as in the app: the button is only active within the 10-minute window before the appointment.

After tapping Join the video call, if your nutrition professional hasn't connected yet, you'll see a message: "Your nutrition professional will join shortly." The tips will continue to rotate on screen while you wait.

You don't need to do anything — once your nutrition professional connects, the video call starts automatically.

If your nutrition professional hasn't joined after 15 minutes, the video call will be closed and the appointment will be automatically ended. To return to the call, you just need to click the link again.

Once both you and your nutrition professional are connected, the video call begins. You'll see your nutrition professional's video in the main area of the screen, and your own video in a smaller preview.

At the bottom of the screen, you'll find the call controls:

You can also rotate your phone to landscape mode for a wider view of the call. The controls remain accessible in landscape orientation.

You can share your screen with your nutrition professional during the call. This is useful if you need to show something from your phone, like a photo, a document, or a food label.

While sharing, you'll see a "You are sharing your screen" indicator and a Stop sharing button, so you always know when your screen is being broadcast. A recording indicator will also appear at the top of your screen (this is a system indicator — no recording is actually being made, it simply means your screen content is being shared).

Your nutrition professional can also share their screen with you.

If both you and your nutrition professional are sharing screens at the same time, you'll each see the other person's shared screen as the primary view.

The in-call chat allows you to exchange text messages with your nutrition professional during the appointment.

If the chat panel is closed and your nutrition professional sends a message, a notification dot will appear on the Chat button to make sure you don't miss it. Once you open the chat, the notification is cleared.

Note: Chat messages are only available during the active call. Once the call ends, all messages are deleted and are not accessible. If you need to keep any information from the chat, make sure to save it before the call ends.

Nutrium will automatically try to reconnect you. If the automatic reconnection fails, a Try again button will appear so you can rejoin the call.

If your nutrition professional cancels the appointment while you're in the call or waiting, you'll see a message: "This appointment has been cancelled."

If you open the call on a new device (for example, switching from your phone to your computer), your previous session will end automatically. You can only be connected from one device at a time.

No. You can join your video call directly through your web browser on any device. To access the call without the app you will need:

When the call ends, you'll be asked to share a quick feedback about the video call and the nutrition professional's quality. This takes just a few seconds and helps us improve the experience for future calls.

Yes. If you tap Join the video call and your nutrition professional hasn't connected yet, you'll see a waiting screen with the message "Your nutrition professional will join shortly" along with helpful tips. The call starts automatically once your nutrition professional joins.

If your nutrition professional hasn't joined after 15 minutes, the appointment will be automatically ended. If this happens, contact your nutrition professional or the support team to reschedule.

No. On the mobile app, video calls work directly inside Nutrium. On the web, they work in your browser — no plugins or downloads needed.

Yes. All video calls are end-to-end encrypted. No recordings are made and chat messages are not stored after the call ends. Furthermore, the platform is fully HIPAA and GDPR compliant, ensuring that all health data is handled according to the strictest international security standards.