If you would like to schedule an appointment with a nutrition professional who uses Nutrium through their booking link, either as a new or a recurring client, just follow these steps!

This feature is only available in the following countries:

  • Portugal

  • Spain

  • France

  • Italy

  • Luxembourg

  • Belgium

  • United Kingdom

  • United States

1. Access the appointment booking link of your nutrition professional

You can schedule an appointment through your nutrition professional's booking link, either through the link they shared with you or their website, here:

2. Choose the workplace, type of service and date

Next you must choose the workplace, the type of service, the reason for the appointment, and the date and time:

If you're a new client and never had an appointment with this nutrition professional, you will have to sign up and enter your name, gender, birthday, country of residence contact, e-mail and password. You should keep the e-mail and password with you, as these details will allow you to access the Nutrium mobile app in case your nutrition professional grants you access.

If you're already a Nutrium's mobile app user, you just need to enter your e-mail and password in the I'm already registered section:

3. Payment

If you're nutrition professional has enabled the prepayment option, you will have to make the payment upon scheduling an appointment. Nutrium will collect the amount of the appointment and in case the nutrition professional does not confirm the appointment request, you will be fully refunded.

In case this option is presented to you after you enter your personal details, you just need to enter your credit card details. Next, you will see this message on your end, letting you know the request is pending acceptance.

You will also receive the request confirmation by e-mail.

In case there is no need to make a prepayment, you will get an e-mail so you can confirm the appointment, and later you will also receive an e-mail from your nutrition professional informing you that your request has been accepted or rejected.

If your nutrition professional sends you a payment request by e-mail, please check this article to learn how to do it.

There are three possible options:

a) Accepted request

If your request is accepted by the nutrition professional, you will get an e-mail with that information:

b) Rejected request

If your request is rejected, you will also receive an e-mail with that information, and in case you made a prepayment of the appointment, you will be fully refunded. You will also have the option to make a new request.

c) Expired request

In case the nutrition professional didn't reply to your request, it will expire. In that case, Nutrium will inform you of this. If you already made the payment when requesting the appointment, you will be fully refunded and you will be given the option to make a new request.

Payment methods available

You can choose to pay by using one of the following payment options:

  • Credit card: Visa, MasterCard, American Express or Diners;

  • Google Pay;

  • Apple Pay.

To learn more on refunds and dispute, please check this article: https://help.nutrium.io/en/articles/4535666-conheca-a-politica-de-reembolsos-e-disputas

Do you have any questions? Get in touch with our support team!

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