Nutrium payments feature allows professionals to request and receive payments from clients.
With this feature, clients will receive an e-mail with all the information they need to make online payments more conveniently and safely.
Nutrium payment system is available for all subscription packages at no additional cost, however, additional fees may apply when using this feature.
These fees are charged to finance all transactions made between Nutrium and Stripe. We advise you to check the important information about these fees here.
In this article, we will explain how you can integrate Stripe with Nutrium and start using the payment feature of Nutrium. We'll cover:
How to create and/or enable a Stripe account;
How to request payments;
How to transfer the amount to your account;
How to disable the Stripe integration;
Refund policy and disputes.
1. How to create and/or enable a Stripe account
So you can make transactions with maximum security, we've integrated Nutrium with Stripe. Stripe is a platform that manages payments in more the 40 countries and works with companies such as Google, Amazon, and Uber.
To enable this integration you need to click on the section
Payments in the left side menu or on your username, on the right upper side and access the tab
Apps and services integrations.
After that, click on the button
Enable, under the Stripe platform.
If you do not have a Stripe account, you'll be invited to register your basic information such as country of residence, phone number, e-mail address, and bank account details so you can start receiving payments from clients. This information is necessary so Stripe can confirm your account and prevent fraud. Once this process is complete you'll have successfully created your Stripe account.
If you already have a Stripe account, when adding your e-mail address an automated verification process is made. You'll then be redirected to Stripe's login page.
In most cases, the verification process of the Stripe account is immediate and you'll be able to start request payments to clients in a few minutes within creating your Stripe account. To learn more about how to create a Stripe account check this article.
After creating your Stripe account, Stripe will send you a confirmation e-mail. If you noticed that too much time has passed and your account has not yet been verified, Stripe will contact you by e-mail asking for additional information or additional documentation.
You can start requesting payments to clients after enabling Stripe integration in Nutrium, even if your Stripe account is not yet approved. However, you will only be able to transfer the available balance to your personal or professional bank account when your Stripe account is confirmed.
2. How to request a payment
After your Stripe account has been created/integrated, you can start requesting payments to clients. These requests can be done in two ways:
by accessing the tab
Paymentson the left side menu;
when scheduling an appointment.
For the first option, you just need to access the tab
Payments on the left side menu and click on
Next, you need to choose the client you want to request a payment to and select the service and amount. The system (Nutrium Payments feature) will send an automated e-mail to your client with a personalized link so they can make the payment online. Check here what your clients should do to make the payment.
On the same page,
Payments, you can also check your
Payment history with all the payment requests you've made as well as their status (pending, canceled, expired, paid).
When clicking on a payment request you'll have access to the information regarding that payment as well as the payment link.
On the other hand, in order for you to send a payment request when scheduling an appointment, you just need to click on the button to schedule an appointment and then on
Send payment request to client:
Then a box will open so you can choose the service you will be offering to your client and the amount you will get for that service, according to what you have defined on your profile. To learn more about how to define services, please access this page.
If you then go to the
Payments section, you will see the request is now registered on your payment history as pending:
Just as with the other option, the system will automatically send an e-mail to your client with a link so they can make the payment.
3. How to transfer the amount to your account
After enabling the Stripe integration in the tab
Payments you can always check the Payment history and on the right corner, you can check your monthly payments, the pending balance, and available balance.
Pending balance is the amount of money that has been paid by your clients after a payment request, but it is still being processed by Stripe.
Available balance is the amount of money that has already been paid and processed into your Stripe account and can now be transferred to the bank account linked to Stripe.
Transferring your available balance into your bank account should be done manually by clicking on the button
Request payout. This balance can only be kept in your account until 90 days, but you will be notified when you are about to reach this limit.
For every transaction to your bank account, you will be charged a 2.50€/£2.50/$2.50 fee, which is not influenced by the available balance. Learn all you need to know about the charged fees of using this feature here.
On your first payment, the payment process will occur after 7 days, counted from the date when you received the first payment from the client. This means that only after 7 days from your first payment is processed can you transfer it to your bank account.
4. How to disable the Stripe integration
You can disable the Stripe integration at any moment, by clicking the page
Apps & Services integrations choosing the option Stripe and clicking on disable.
Please note that you can only disable this integration after all the available balance is transferred to your bank account.
If any of your clients still have a pending payment request, you should cancel that payment request or wait for the client to make the payment and only then disable the integration.
5. Refund policy and dispute
Check all you need to know about our refund policy and disputes on this page.
Got any questions about the payments feature? Get in touch with our customer support on the chat or by e-mail at firstname.lastname@example.org