Sometimes, when a patient switches professionals, they remain linked to their previous nutrition professional in the app.
This can cause confusion for both the patient and you, the new professional, who may not understand why this is happening.
Here's how you can solve this:
After the appointment has been confirmed, the patient will receive an email to confirm their association you.
If they haven't received the email - or can't find it - you can resend the invitation by following these steps:
Go to section Deliverables;
Send a new invitation to the patient by email - — this step is essential for the process to work.
The patient will receive an email with a button to confirm whether they want to be linked with you (the new professional).
Once confirmed, they will be redirected to the app.
Finally, after they update the app, it will display all information associated with you as their new professional.